Shipping Policy

How the Revive Teeth Process Works

Revive Veneers are custom-made using impressions you take at home. Your order arrives in two shipments. First, you'll receive an impression kit with detailed instructions. Once we receive your completed impressions by return shipping, your veneers are manufactured and shipped directly to you.

Step 1: Your Impression Kit

We ship your impression kit within 2 business days of receiving your order. You will receive a tracking number by email when your kit has shipped. The kit includes everything you need to take your impressions at home, along with prepaid return packaging to send them back to us.

Step 2: Your Finished Veneers

Once we've received your completed impressions, your delivery clock starts. We aim to have your finished Revive Veneers in your hands within 21 days from the date we receive your impressions.

This time frame covers the full process, from the moment your impressions arrive with us through to delivery to your door. You will receive a tracking number by email when your veneers ship.

Shipping Coverage

We currently ship to addresses within the United States only.

Shipping Costs

Both your impression kit and your finished veneers ship with free two-way shipping, subject to the terms of this policy and our Refund, Remake & Returns Policy.

Delivery Estimates Are Not Guarantees

The delivery window is our standard target. Occasionally, factors outside our control, including carrier delays or high order volumes, may extend this timeline. We will notify you by email if your order is delayed beyond the standard window.

We are not responsible for delays caused by carriers once your order has been dispatched, or for delays resulting from an incorrect or incomplete shipping address provided at checkout. Please ensure your shipping address is accurate before placing your order.

Lost or Damaged Shipments

If your impression kit or finished veneers arrive damaged, or if tracking shows delivery but you have not received your package, contact us within 7 days of the delivery date at support@reviveteeth.com. We will work with the carrier to resolve the issue and, where appropriate, send a replacement at no charge.

Address Changes

If you need to update your shipping address after placing your order, contact us at support@reviveteeth.com as soon as possible. We can update your address before your impression kit ships. Once a shipment is in transit, we cannot guarantee an address change can be made.

Remakes

If your veneers require a remake under our Refund, Remake & Returns Policy, the same shipping terms apply. We cover return shipping and re-delivery at no charge to you.

Note on Production vs. Refund Timelines

The delivery window above is a separate clock from the 30-day remake window in our Refund, Remake & Returns Policy. Your 30-day remake window begins from the date your finished veneers are delivered, not from the date of the order.

Questions about your shipment:  support@reviveteeth.com

Revive Teeth LLC · 4040 S Orchard St #200, Fircrest, WA 98466

This policy is subject to change. The current version will always be available on the Revive Teeth website.