Refund, Remake & Returns Policy
Effective Date: June 18, 2026
Last Updated: July 14, 2026
Effective Date: June 18, 2026
Last Updated: July 14, 2026
Every Revive Teeth veneer is designed in the USA, using the impressions you provide and Dr. Turley's 7-Point Smile Design Protocol. Because each set is manufactured uniquely for one person and cannot be reused or resold, finished veneers are not eligible for change-of-mind or satisfaction refunds. We stand behind your fit through our remake process, with a limited refund only in the specific situation where we are unable to manufacture a usable product. The sections below explain exactly how this works and the timeframes that apply.
If your veneers arrive and the fit or finish isn't right, we will remake your product. Remaking to resolve fit and finish issues is covered at no additional charge within the window below.
Remake requests are accepted up to 30 days from delivery for fit and finish issues. Once you've submitted your remake request, your refund rights stay open until we've finished the remake process, even if that time exceeds the 30-day mark.
Revive Teeth will remake your set up to two (2) times at no additional cost to you. Remakes cover fit, comfort, manufacturing fractures or defects, and finish that falls short of our standard (not change-of-mind or general satisfaction issues). For remakes, contact support@reviveteeth.com to receive a prepaid label. If new impressions are required, we supply a fresh impression kit free of charge for any covered remake. Keep your current set until your remake arrives, then return the original using the prepaid label. Returned sets are destroyed for hygiene, and never reused or resold.
Revive Teeth does not offer refunds on finished custom-made veneers for change of mind, for an event or timing, or for general dissatisfaction that the remake process is designed to resolve. Refunds are available only in the two specific situations below.
3a. Cancelling before we begin production. The impression kit is included free with your order. If you cancel before we've received your impressions, you may receive a full refund of the product price. If your kit has already shipped, we deduct only the actual cost ($99) of the kit. Once we've received your impressions and have started production, cancellation no longer applies.
3b. If we can't make it right. If, after we've completed the full remake allowance in Section 2, we're still unable to produce a usable set due to a manufacturing issue on our side, you may request a refund in place of further remakes. Provided you first reported the issue within the 30-day window in Section 2, this option stays available through the end of the remake process. Return the veneers using our prepaid label. Once we receive them and confirm the issue, we refund the full product price, with no deduction if the failure is on our side.
Every timeframe that applies to a finished product is measured from the date your veneers are delivered to you, not the date you ordered. You always have the full window to evaluate your actual veneers, and a window will never expire while your product is still in production or in transit.
Covered (resolved by remake, or by refund only under Section 3b): fit issues, finish issues, and manufacturing defects identified within the window above.
Not covered: change of mind; dissatisfaction that remaking can address; use for a specific event or date; damage from misuse; accidental breakage; normal wear over time; loss of the appliance; or changes to your natural teeth after your impressions were taken. For hygiene and safety, used impression kits cannot be returned or reused. Revive Teeth veneers are a cosmetic product; they are not a substitute for professional dental care, and this policy does not cover dental or medical treatment of any kind.
Contact support@reviveteeth.com with your order number and a short description (photos help us resolve fit and finish questions faster). We'll respond within 2 business days, confirm next steps, and send a prepaid return label where a return is required. Approved refunds are issued to your original payment method within 10 business days of our receiving your returned item.
We may update this policy from time to time. The version in effect on the date of your purchase governs your order. This policy is governed by the laws of the State of Wyoming and forms part of our Terms of Service.
Revive Teeth LLC · support@reviveteeth.com
Revive Teeth LLC · 4040 S Orchard St #200, Fircrest, WA 98466
This policy is subject to change. The version in effect on the date of your purchase governs your order.